DBM Big Deals

Limited Offer —— Up to 50% Off VPS Hosting for New Users

User Guidance

This page briefly introduces VPS Hosting, how to use it or cases, etc.

Getting Started

Which plan is right for me?

The RAM you need is affected by many factors, such as the applications, websites or traffics. Please read the following guideline to get a closer answer if you plan to run these applications/websites.

Applications/WebsitesApplications NameMinimum RAMRecommended RAM
Website & server managementcPanel/ISPconfig-2GB+
SolidCP+IIS-2GB+
Web hosting / bloggingWordPress/DNN512MB to 1GB per site1GB per site
Mail serverSmarterMail/MailEnable1.5GB2GB-4GB
Postfix1.5GB2GB-4GB
Host a VPNOpenVPN1GB1GB+
TradeMT4/MT51GB2GB+
DatabaseSQL/MySQL-2GB+
BrowserFireFox/Chrome-2GB+

The more applications/websites you run, the more resources you will need. Still not sure how to choose a VPS? Click the article (https://portal.databasemart.com/kb/a577/which-vps-plan-is-right-for-me.aspx) to get more information.

How to order a service?

1. Order& Register

Server Name: XXX.YYY.com(eg : database.mart.com)
Administrator Password: Should include upper, lowercase characters, and symbols.

2. Pay

Some payments may fail due to insufficient funds. If you are experiencing any problem during the payment, please contact us at [email protected].

3. Security verification

To provide a secure service environment, an email for security verification may be sent to you after the order is submitted. Please reply to us at your earliest convenience if you receive that email.

A refund will occur if we do not receive your security verification email within 48 hours.

4. Deliver services

Delivery the service usage details by email
VPS: within 1 hour / Dedicated servers:12-48 hours

How to log in to my DBM accounts?

Know something about how to handle the following frequently-used accounts in Database Mart:

Billing system

The account is registered once you submit an order with Database Mart

Manage your Services, Personal information, Invoices etc.

Go to Billing system

Ticket/Livechat System

A new client will be suggested to register a support account first to manage their ticket/livechat.

Manage your live chat, ticket, get the knowledge base or other information you.

Go to Ticket/Livechat System

Control Panel

Database Mart has five Control Panel websites for clients to manage (restart or turn off) their VPS or shared plan. Once a VPS or shared plan is created, an email with service login details, including Control Panel details will be sent to you. Please copy that email so that you can log in to the corresponding Control Panel website.

https://cp2101.databasemart.com

https://cp2501.databasemart.com

https://cp3001.databasemart.com

https://cp4001.databasemart.com

https://cp5001.databasemart.com

How to restart your server via control panel?

More details about the article...

Tips for VPS Usage

To reduce the risk of VPS slowness or freeze, please take the follow measure:

When you finish your work on the remote server, please quit RDP session through Start -> Account -> Sign Out, instead of closing the RDP window. That will clear the programs running in the background and release system resource. Or you can restart the server periodically.

Note: If you need your program running, please do not sign out nor restart.

To secure your server, please take necessary actions as follows:

  • Turn on Windows Firewall and block unnecessary incoming ports. See more details
  • Restrict remote access to RDP, database, etc.
  • Install antivirus software, such as Windows Defender, and make a full scan periodically. See more details
  • Install latest Windows Updates.
  • Set complex password for any service account. See more details
  • Back up any critical data to remote storage.
  • Windows Server

    The Windows operating system is a kind of commonly used system and is easier controlled than the Linux system. Here we list some of the knowledge-based articles regarding how to use a server in Windows.

    Access

    There are several methods to access a Windows VPS/dedicated server remotely. Thereinto, using the remote desktop connection (RDP) is the most common access method.

    How to access a Windows VPS via TeamViewer?

    TeamViewer makes it easy to connect to remote desktop computers. Work remotely while traveling for business. Or set up your office for the day anywhere. With TeamViewer, hassle-free remote desktop access is just a few clicks away. The following steps are included in the TeamViewer website. More details...

    1. Download and install TeamViewer remote desktop software on the computer you need remote access to. Set up Unattended Access.

    2. Name your computer and set a password.

    3. Install TeamViewer on the computer you want to use to access the remote computer. Add the device to your partner list.

    4. To access the remote computer, select the remote computer name from your Partner List and connect. Once connected, see the remote desktop screen, take control of the mouse and keyboard, and work on it like you’re right in front of it. Put the remote computer to sleep and wake it up from within TeamViewer when you want to access it again.

    How can I connect to your VPS and dedicated servers via mobile phone?

    If you use Android device, please find the details at https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-android/

    If you use Apple device, please refer to https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-ios

    Settings

    Secure

    Troubleshot

    Linux server

    Generally speaking, a Linux web server may be less vulnerable to exploits than a Windows server. But it requires a user has enough Linux related knowledge to better control it. Here we list some of the knowledge based articles regarding how to use a server in Linux.

    SSL

    What information do I need to provide to purchase and install an SSL certificate?

    1. Submit an SSL order on https://clients.databasemart.com or https://www.databasemart.com/ssl.

    2. Provide the following information via an email so that we can generate CSR request.

    • Common Name: https://www.yourdomain.com
    • Organization: Your company name
    • Organizational Unit: Your department
    • Locality (City):
    • State:
    • Country:
    • You can also provide related CSR request.

    3. Approve the SSL approval letter in [email protected] once you receive it.

    4. Once the SSL certificate is issued successfully, our Support Team will help install it and reply to you.

    See more information...

    Domain

    A domain name is an online address that offers a user-friendly way to access a website’s true online locator: its Internet Protocol (IP address). Having your own domain will make your website widely visible and build authority for your brand.

    Register your domain with Database Mart at https://www.vps-mart.com/Domain Or, to better manage your service, you can transfer your domain to us.

    General Troubleshooting

    Usage

    Sometimes, due to non-performance reasons, you may encounter the following issues while using a VPS or dedicated server. To troubleshoot the issues, please refer to the following articles:

    Billing

    Backup and Restoration

    You may have questions regarding what backup and restoration solutions we provide. This article will help get answers.

    We back up all our shared hosting, and Hyper-V/VPS servers regularly, and that does not count against your disk quota. For dedicated servers, you can choose our Remote Data Center Backup (Windows Only) add-on service.

    VPS

    VHD backup

    1. We take the VHD backup every week. But the backup frequency depends on plan level. Usually, a VHD file will be available within 30-40 days.

  • Express and basic plan for Windows/Linux/Hyper-V VPS: Once per Four Weeks VHD Backup.
  • Professional and Advanced plan for Windows/Linux/Hyper-V VPS: Once per Two Weeks VHD Backup.
  • 2. Please note the VHD backup only contains data in SSD (C: partition). The whole SSD data will be restored and you cannot choose single file.

    3. It will cost $25 each time to restore from a VHD backup unless you order any one of the following add-on services: Remote Data Center Backup or Full Management Plan.

    4. The VHD backup file can be downloaded via FTP with $25/.vhd file. VHD restoration and VHD download are different services. Prices are calculated separately.

    5. Please open a ticket if you need us to restore your VPS or download the VHD file, and we will provide you with a list of available restore points to choose from.

    6. During a VHD restoration, your VPS will be offline for minutes. The period depends on your VHD size.

    Remote Data Center Backup

    We provide Remote Data Center Backup (Twice per week, every Wednesday and Saturday) with $14.99/month for a VPS. This service use Backup for Workgroups to back up files in drive C only to our backup server in remote data center. You can restore specified files/folders from backups at any time by yourself. Additionally, by ordering the add-on service, you can get free VHD restorations for 2 times each month.

    Shared Plan

    We backup shared plans twice every week.

    It will cost $25/request to restore the whole shared plan or certain files/website. Multiple files can be restored with one request, and we will just need a list of these files/directories. Subsequent requests will be treated as new requests.

    Dedicated Server

    We provide Remote Data Center Backup service for Windows dedicated servers only. If a dedicated server runs with non-Windows OS, such as CentOS, Ubuntu, Debian, etc, we suggest clients backup their own data.

    For Windows dedicated server, you can order Remote Data Center Backup service per your data size. This service will use Backup for Workgroups to backup your server data (C: partition only) to our remote data center servers twice per week. You can restore the backup files in your server at any time by yourself.

    <= 40GB Disk Space: $30.00/month

    <= 80GB Disk Space: $60.00/month

    <= 120GB Disk Space: $90.00/month

    <= 160GB Disk Space: $120.00/month

    Notice

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